Shipping and Delivery

Shipping Policy

At Jaypore Olives, we are committed to ensuring safe, transparent, and timely delivery of your orders. Please review the following shipping terms carefully before placing an order.

Shipping Charges

  • Shipping charges are calculated separately and are not included in the product price.

  • Rates are determined based on the total weight of the order and are calculated at checkout.

  • The shipping amount reflects the rates charged by our courier partners.

  • Free shipping is applicable on orders where the product total (after discounts, if any) exceeds INR 12,000.

Shipping charges, once applied, are non-refundable.

Order Processing & Dispatch Timeline

  • Once an order is successfully placed, it requires up to 48 working hours to be packed and dispatched.

  • Orders are processed only on business days (Monday to Friday).

  • Saturdays, Sundays, and public holidays are not considered working days.

All orders are processed from our warehouse located in Jaipur, Rajasthan, India.

Estimated Delivery Timeline

After dispatch, orders are typically delivered within 5–8 working days, depending on the delivery location.

Delivery timelines may vary due to:

  • Regional or national holidays

  • Weather conditions

  • Government regulations, lockdowns, curfews, or force majeure events

  • Courier operational delays

Delivery timelines are indicative and not guaranteed.

Tracking Information

Once your order is dispatched, a tracking ID and tracking link will be sent to your registered email address.

Customers can track their shipment directly using the provided tracking link.

Address & Order Modifications

  • Shipping address and contact details cannot be edited once the order is placed.

  • Orders cannot be modified, changed, or combined after confirmation.

Customers are advised to carefully review all details before completing their purchase.

Expedited Shipping Requests

If you require expedited dispatch, you may contact us via WhatsApp at:

+91 97999 88286

While we will make reasonable efforts to accommodate such requests, expedited processing or delivery cannot be guaranteed.

Mode of Shipping

As most of our products are liquid items (such as oils and honey), shipments are transported via surface/ground shipping. This may require longer transit time compared to air shipments.

Delivery Partner

Within India, we ship through registered courier partners.

The courier partner may attempt delivery up to three (3) times before returning the shipment to us.

Customers must ensure:

  • Complete and accurate shipping address

  • Correct PIN code

  • Active mobile number for delivery coordination

Jaypore Olives shall not be responsible for delivery failure due to incorrect or incomplete information provided by the customer.

Damaged or Tampered Packages

At the time of delivery:

  • If the outer packaging appears damaged or tampered, customers must refuse delivery.

  • The issue should be noted on the delivery challan.

  • Customers must report the issue to customercare@jayporeolives.com within 48 hours.

Replacement requests are subject to our Refund, Return & Replacement Policy, including the mandatory unboxing video requirement.

Failed Deliveries

An order shall be considered delivery failed in the following cases:

  • Incorrect or incomplete address

  • Recipient unavailable

  • Premises locked

  • Repeated non-acceptance of delivery

  • Refusal to accept the order

Re-shipping charges may apply for returned shipments due to the above reasons.

Limitation of Liability

Jaypore Olives shall not be liable for delays or failure in delivery arising from circumstances beyond its control, including but not limited to natural disasters, floods, heavy rains, national bandh, lockdowns, curfews, government regulations, or courier disruptions.

Jaypore Olives shall also not be liable for any loss arising due to transaction authorization declines by banks or payment gateways.

Customer Support

For any shipping-related queries:

Email: customercare@jayporeolives.com
WhatsApp: +91 97999 88286
Working Hours: Monday to Friday, 10:00 AM – 5:00 PM IST